Telecommunications
The main purpose of mobile operator is to attract new and conquest loyalty of existing clients - providing them with qualitative products and ensuring stably high service level. What makes it possible is preemptive business offer in evolving markets, search for new, topical products and niches, search for new visions of already existing products, their outstripping and effective market introduction, and, not least, cost reduction due to automation of business processes.
Solutions offered by Miratech are aimed to realize these tasks, whereby comprehensive security of all parts of the technological process allows for implementation of a robust and durable system.
During the years of cooperation with the telecommunication companies, Miratech developed and implemented dozens of integration solutions that encompass the entire range of enterprise communications, and meet not only existent, but also up-and-coming market demands. Miratech solutions for telecom operators include:
- Development of contact centers, implementation, tuning and testing of its individual components, integration with other software systems run by the company;
- Optimization of IT management systems and maintenance of IT service support, concept development for centralized system monitoring and management of IT infrastructure;
- Implementation and integration of business applications;
- Development and maintenance of data warehousing;
- Development of technical policy in the IT area;
- Implementation of management center for availability of business processes and center for project management and portfolio management;
- QA process organization of IT departments;
- IT outstaffing and offshore development services.
Miratech works on the cellular communications market since 2004. During this time, offering a wide range of solutions related to telecom sector and implementation of contact centers, Miratech has engaged with all major Ukrainian mobile operators, including MTS and Kyivstar.