Migration of Corporate Cards and Billing Services legacy system to the new architecture and technologies (from Sybase and 16-bit ANSI C to Oracle and C#, C++ platform), reverse engineering the requirements for functionality implemented in 200,000 lines of program code in approximately 120 modules, replacing Sybase database with Oracle.
Automated System for Testing of Valedictorians
Industry:
Public
Country:
Ukraine
Service Category:
Software development and support
Domain and Technologies:
MS SQL Server
Summary:
This solution was developed on the basis of document imaging and workflow technology developed by Miratech. The technology, which had successfully approved itself in the US market and had been adopted to match the needs of automation of a two-tiered process of document flow, was chosen as the basis for the independent external testing system because it provides a significant degree of reliability, simplicity of adjustment and scaling, as well as due to its ease of use by non-technical staff.
Migration of Billing and Settlement Plan legacy system from DB2 and 16-bit ANSI C to Microsoft SQL and C++ platform.
Business Analysis
Industry:
Travel
Country:
Ukraine
Service Category:
Software Development and Support
Domain and Technologies:
MS Visio, the project management methodology based on ISO 9001 requirements and SW-CMMI practices
Summary:
Elaboration of high-level requirements (in form of Vision documents) for a web portal for managing a normative documents to be read/followed by flight staff, and a set of reports to be used mainly by flight schedule planning department and partially by other departments.
Business Processes Automation Based on Microsoft CRM
Industry:
Insurance
Country:
Ukraine
Service Category:
Service on Demand; Customer Relationship Management
Domain and Technologies:
Microsoft CRM 4.0 framework, Ñ#.Net, xml
Summary:
Based on Microsoft CRM 4.0 Miratech designed the system that automates all business processes in the insurance company. Microsoft Dynamics CRM gives the customer capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. To increase the effectiveness of Ñall center work (15 agents), integration between CRM and Avaya Call center was performed. CRM was significantly customized to provide a customer with an insurance module (billing for insurance company). In the frame work of the project the system was deployed and training of employees was performed.
Business Processes Modeling and Audit
Industry:
Public
Country:
Ukraine
Service Category:
Software Development and Support
Domain and Technologies:
MS Visio, the project management methodology based on ISO 9001 requirements and SW-CMMI practices
Summary:
The project objectivities are to provide business models upon the process defined in customer requirements and to compare them with real processes at selected regions, create audit reports, reform and update the formal models on the basis of direct observation and interviews with the staff and managers of the pilot offices.
Contact Center Consolidation
Industry:
Insurance
Country:
Russia
Service Category:
Contact Centers
Domain and Technologies:
Genesys Framework 6.5, 7.0, Genesys Configuration Database, Genesys IRD, Genesys DMA, Genesys URS, Genesys Reporting, Genesys Outbound, Windows 2003 Server, Windows XP
Summary:
Consolidation of two independent Contact Centers (existing and newly launched) into one, bigger structure with both physical and functional integration.
Contact Center Solution
Industry:
Banking
Country:
Russia
Service Category:
Software Development and Support; Customer Relationship Management; Contact Centers
Domain and Technologies:
Genesys Framework, Microsoft Server
Summary:
Contact center solution was deployed for the use by 200 agents. The solution was integrated with the Customer’s CRM system. The Multi-channel routing solution was set up and configured enabling unified support of the several types of interactions including: voice, emails, chat, co-browsing. The reporting system was deployed that enable dozens of reports to monitor customer interactions.
CRM Migration
Industry:
Banking
Country:
Netherlands
Service Category:
Software Development and Support; Customer Relationship Management
Domain and Technologies:
Siebel, SBL, VBA
Summary:
Setting up document server and correspondence/proposal generating functionality, reverse-engineering of legacy VB scripts, configuring Siebel screens and applets for document generation, reverse-engineering and upgrading a set of applications, activation of State Model Configuration Screens, developing State Model Engine Script, VBA scripts development.
Currency Exchange Workflow
Industry:
Banking
Country:
Ukraine
Service Category:
Software Development and Support; Enterprise Service Bus
Domain and Technologies:
MS .NET, SQL
Summary:
Currency purchase and sales, commissions management, integration with the Bank’s back office including the client-bank system, the Pension Fund and other, a reporting module including currency exchange. Document workflow management, an archive module.
