Miratech is a VAR Premier partner of Genesys – one of its major clients and a world leader among contact center producers – in Europe.
Contact center is a tool used to effectively organize customer service, which allows minimizing claim losses, increasing service quality and strengthening company’s image in the eyes of clients and partners. Contact centers act as an ideal solution for mobile operators, insurance and investment companies, banks, large travel agencies, support services and sales departments of the large companies, as well as for many more businesses interested in increasing efficiency of their own infrastructure utilization.
Miratech has a long-time experience of cooperation with Genesys and creates turn-key teller centers based on Genesys Suite.
Within the partnership program with Genesys, Miratech offers such services as:
Design and implementation of turn-key Genesys contact centers, including supply of equipment, installation and tuning of software
Integration of Genesys contact centers with other software complexes (CRM, SFA, ERP, etc)
Further maintenance and support
Consultations on hardware selection
Genesys contact centers’ advantages
Genesys software products are based on open architecture platform, that allows companies to work with client within any networks (traditional and/or Internet-telephony) and on any objects. There is no need for additional investments, because available hardware infrastructure is used.
Major competitive advantages of Genesys contact centers are:
Independence of hardware (Avaya, Nortel, Alcatel, Siemens, Ericsson, NEC, Cisco ÑM et al.)
Large selection of operation systems/environments (Windows Server NT/2000, Sun Solaris, IBM AIX, HP UX, Compaq Tru64)
Working with various databases (MS SQL, Oracle, DB2, Informix, Sybase)
Support of all modern telephone protocols (including IP)
Possibility to combine territorially-distributed telephone stations into united virtual contact center
Integration with CRM solutions from major makers (SAP, Microsoft, Oracle, Sieble, PeopleSoft et al.)
Short-term investment return
Implementation of Genesys contact centers will allow companies to:
Serve more customers
Reduce duplication in the number of questions asked to customer
Decrease average time spent on one customer’s call processing
Improve the quality of customer service and thus increase the number of returning customers
Optimize staff workflow with the help of automated call processing, integration with corporate customer database and distribution of workflow among tellers
Increase the level of control over the work of tellers and over the customer service process as a whole
Genesys Telecommunications Laboratories, Inc, the subsidiary of Alcatel-Lucent, being a market leader in contact center software solutions for more than 15 years, delivers a wide range of products for inbound customer service, help desks and workforce management. Today, more than 4,000 companies worldwide trust Genesys for contact center solutions.
Genesys software is based on an open platform approach, enabling businesses to expand the capacity of existing infrastructure to its maximum; it can be quickly integrated with leading CRM applications, ensuring a better use of customer information for personalized service. Genesys products are backed by a global network of service professionals that offer extensive contact center knowledge and years of experience. Genesys has more than 300 technology, systems integration and value-added reseller partners worldwide.
Genesys partners - Accenture, Alcatel, IBM, Oracle and SAP - are leaders in their industries, ensuring access to the cutting-edge technologies and compatibility of products. The results for businesses are more satisfied customers and greater market share.
More detailed information about Genesys can be found at www.genesyslab.com.
See also
Company profile
Miratech facts
Miratech is an international IT service and consulting corporation headquartered in ... More
